You can place an order on our web site and pay with a major credit card*, debit card, or PayPal.
Notice:we do not accept checks or money orders.
How do I track my package?
You will be emailed a shipment confirmation email along with a tracking number to track the shipment of your package. Click Here to enter tracking number to track your package. The online update of logistics information may be delayed for 1-2 days, please wait patiently Thanks.
When Will My Order Arrive?
For shipping options and delivery times, please checkhere to know more information.
How do I care for my doll?
We have a complete guide to assist you in caring for your doll. You can findDoll Care Tips.
Do you have dolls that are perfect for kids under 14?
Yes, All babeside reborn dolls have been safely tested for kids 3+.
Are your dolls posable?
All babies can pose, they have flexible limbs.
Do you have dolls with rooted hair?
Each baby's shape is one of a kind.Some dolls are hair rooted hair, some are hand painted, you can easily get this information in the product description.
Are Customs and Duties Fees included in the price of my order?
No. Customs and duties fees are beyond Babeside’s control. These fees are the sole responsibility of the customer and must be paid upon receiving the package. The exact amount varies depending on the country and the items included in the order.
We want your reborn baby doll to arrive safely and clearly. Below you’ll find our shipping destinations, delivery times, shipping fees, and tracking information.
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Free Shipping
Free standard shipping is available on eligible orders. Thresholds may vary by destination.
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Processing Time
Most orders are processed within 1–2 business days.
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Delivery Options
Standard and Priority Shipping are available for selected regions.
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Order Tracking
Tracking information will be sent by email once your order ships.
1. Where We Ship
We currently ship to the United States, Canada, the United Kingdom, European countries, Australia, and New Zealand.
2. Shipping Rates & Delivery Time
Shipping fees vary by destination, shipping method, and order weight. Please check the details below.
🇺🇸 United States ▾
Shipping Method
Shipping Fee
Estimated Delivery
Standard Shipping
Orders $0–$148.99: $19.99
8–10 business days
Free Standard Shipping Best Value
Orders $149+: Free Shipping
8–10 business days
Priority Shipping
$24.99 + $10 per extra 0.5kg after 1.5kg
5–7 business days
🇺🇸 US Local Warehouses ▾
Shipping Method
Shipping Fee
Estimated Delivery
US Standard Shipping
$19.99
3–5 business days
🇬🇧 United Kingdom ▾
Shipping Method
Shipping Fee
Estimated Delivery
Standard Shipping
Orders $0–$148.99: $17.99
8–10 business days
Free Standard Shipping
Orders $149+: Free Shipping
8–10 business days
Priority Shipping
$24.99 + $6 per extra 0.5kg after 1.5kg
5–7 business days
🇨🇦 Canada ▾
Shipping Method
Shipping Fee
Estimated Delivery
Standard Shipping
$19.99
8–10 business days
Priority Shipping
$24.99 + $15 per extra 0.5kg after 1.5kg
5–7 business days
🇦🇺 Australia ▾
Shipping Method
Shipping Fee
Estimated Delivery
Standard Shipping
Orders $0–$148.99: $17.99
8–10 business days
Free Standard Shipping
Orders $149+: Free Shipping
8–10 business days
Priority Shipping
$24.99 + $12 per extra 0.5kg after 1.5kg
5–7 business days
🇪🇺 European Union ▾
Shipping Region
Shipping Fee
Estimated Delivery
Most European Union countries Excluding Portugal, Austria, Romania, Luxembourg, Finland, Cyprus, Spain, and the Netherlands.
Total Delivery Time = Processing Time + Shipping Time
Processing Time
Most orders are processed and shipped within 1–2 business days, excluding holidays.
Multiple Packages
If your order includes multiple items, they may arrive in separate packages. If you receive only part of your order first, the remaining items will arrive shortly.
Pre-Order Items
For pre-order items, please refer to the estimated shipping date shown on the product page. We recommend choosing Standard Shipping for orders that include pre-order items.
4. Customs, Duties & Taxes
International orders may be subject to import taxes, duties, or customs fees once the package reaches the destination country. These fees are the customer’s responsibility. For details, please contact your local customs office.
5. Order Changes & Cancellations
We begin preparing your order shortly after it is placed. If you need to cancel your order or change your shipping address, please contact us as soon as possible at support@babeside.com.
We will do our best to help, but we cannot guarantee changes once your order has entered the processing stage.
6. Track Your Order
Tracking Email
Once your order ships, you will receive a shipping confirmation email with your tracking number.
At Babeside, we want you to feel confident with your purchase. If you are not happy with your order, please contact our support team and we will help you find the best solution based on your case.
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30-Day Guarantee
Contact us within 30 days of receiving your item to start a return or refund request.
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Original Condition
Items must be returned with accessories, giveaways, and original packaging.
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Original Payment
Refunds are issued to the original payment method used at checkout.
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Support Response
Contact us at support@babeside.com. We usually respond within 24 hours.
1. 30-Day Money Back Guarantee
We offer a 30-day money back guarantee on all orders. Customers may contact our support team within 30 days of receiving the item to start the return or refund process.
If you need to request a return or exchange after the 30-day period, please contact our customer service team. We will work with you to find a feasible solution based on your situation.
Need help? Please email us at support@babeside.com before sending any item back.
2. How to Return an Item
To make sure your return is processed correctly, please follow the steps below.
Submit Your Request
Email support@babeside.com with your order information and the reason for your return.
Wait for Our Confirmation
Our support team will review your request and follow up with return instructions.
Pack Your Item
Prepare the item in its original packaging, including all accessories, giveaways, and packaging materials.
Ship It Back
Return the package to the return address provided by our support team.
Send Us the Tracking Number
After the package is shipped, please send us the tracking number so we can follow the return status.
Important: Please only use the return address confirmed by our customer service team.
3. Refunds & Exchanges
Once we receive and process your returned item, your refund or exchange will begin.
Option
Processing Details
Estimated Time
PayPal Refund
Refund will be issued to the original PayPal account used at checkout.
3–5 business days
Credit Card Refund
Refund will be issued to the original credit card used at checkout.
5–10 business days
Exchange
Exchange will be processed after we receive and process your return.
Processed within 48 hours; delivery usually takes 7–10 business days depending on location.
4. Return Conditions
To qualify for a return, refund, or exchange, please make sure your return follows these conditions:
The return request must be authorized by our customer service team.
The item must be in its original condition.
All accessories, giveaways, and original packaging must be included.
A tracking number should be provided after the package is returned.
5. Important Return Notices
Unauthorized return or refund requests may not be accepted.
Please do not use the sender’s address on your package as the return address. It may not be our return address and may affect return processing.
We are not responsible for returns that are lost in transit, damaged during delivery, or not delivered to our return address.
6. Who Pays for Return Shipping?
Customer Reason
If the return is caused by the customer, the customer is responsible for the return shipping fee. The specific fee depends on the shipping carrier you choose.
Babeside Reason
If the item you receive is damaged or incorrect due to our reason, you will not need to pay the return shipping fee.
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