Return & Refund Policy
Babeside creates premium reborn dolls, ensuring each baby is unique and adorable. At Babeside, If you're not happy with your purchase for any reason, Please contact our support team at support@babeside.com promptly, and we will offer you solutions according to your case.
30 days money back guarantee
We offer a 30-day money back guarantee on all orders. Customers may contact our support team within 30 days of receiving the items to initiate the refund process. Babeside is committed to upholding the legal rights of every customer as much as possible and properly handles all requests for returns and exchanges.
In case you need to return or exchange items after the 30-day period, please contact our customer service, and we will work with you to find a feasible solution based on your current situation.
How do I return an item?
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Please submit your return request to support@babeside.com, ensuring to provide a reason for the return.
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Our support team will follow up with you on your return request.
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Prepare your items in the original packaging and return them to the return address we provided.
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Provide us with the tracking number after the package is returned.
How to get a refund or exchange?
Upon receipt of returned goods for processing, refund or exchange will commence.
Refund:
All refunds will be issued using the original payment method that was used at checkout. The timeframe for receiving the refund will vary depending on the payment method you used for the order. Please find below payment methods and approximate processing times for your reference. Your patience is appreciated.
PayPal account refunds: 3-5 business days
Credit card refunds: 5-10 business days
Exchange:
An exchange will be processed within 48 hours of receiving and processing your return. The logistics time typically takes 7-10 business days, depending on your delivery location. The exchange will be shipped to either your original address or the new address you provided, and a tracking number will be provided to you once it is available.
Special Notice: Returns must comply with the following terms
-Any return or refund requests not authorized by customer service will not be honored.
-Please do not use the sender's address on your package as the return address, as this is NOT the return address and may impact the processing of your return.
-To qualify for returns or refunds, items must be in their original condition and include all accessories, giveaways, and packaging.
-We are not liable for returns that are lost in transit, damaged during delivery, or not delivered to our return address.
Still need help?
If you have any additional questions, please don't hesitate to contact us via email at support@babeside.com. We will respond within 24 hours.